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Privacy Policy

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Privacy Policy for The Pacific Holidays

Last Updated: 06/02/2025
1. Information We Collect
a. Personal Data:

Contact Information: Name, email, phone number Booking Details: Tour preferences, travel dates, special requirements Payment Information: Processed securely through Razorpay/PayU (we don't store credit card details) Technical Data: IP address, browser type, device information

b. Collection Methods:

Directly through booking forms and inquiry submissions Automatically via cookies and analytics tools (Google Analytics) From third parties: Payment processors and travel partners

2. Legal Basis for Processing

Contractual necessity for booking fulfillment Legitimate interest in improving our services Explicit consent for marketing communications

3. Data Usage

Process bookings and manage reservations Send booking confirmations and travel documents Improve website functionality and user experience Marketing communications (only with opt-in consent)

4. Data Sharing

With verified tour operators and service providers Payment processors (Razorpay/PayU) for transaction completion Legal authorities when required by law Never sold to third-party advertisers

5. International Data Transfers

Data may be transferred to overseas tour operators Protected through Standard Contractual Clauses (SCCs)

6. Security Measures

SSL encryption for all data transmissions Regular security audits and vulnerability testing Secure servers with limited access protocols

7. Your Rights

Access and receive your data copy (GDPR Article 15) Request correction of inaccurate information Withdraw consent for marketing communications Data portability and deletion rights (CCPA)

8. Cookies Policy

Essential Cookies: Session management and security Analytics Cookies: Google Analytics (opt-out available) Marketing Cookies: Retargeting (consent required) Manage preferences through browser settings or cookie consent banner.

9. Data Retention

Booking records: 7 years for tax compliance Marketing data: Until consent withdrawal Server logs: 90 days maximum

10. Children's Privacy

Services not directed to under 16s Parental consent required for minor bookings

11. Policy Updates

Notification via website banner for material changes Regular review recommended

Contact Us:
Email: info@thepacificholidays.com
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